Tickets, Trips and Tours "We Heard You"

MWR Team appreciates all of the feedback given about our SAC MWR facilities. Please review our teams response to your comments and questions. For more personal comment please reach out to the Fleet and Family Readiness Director. 

Do you have suggestions or comments about one of our MWR facilities? Your input matters! Please take a brief survey and let us know how we are doing. Your feedback will assist MWR to better serve you. MWR Survey Link!

MWR Team Response: Thank you for your comment. We are glad to hear that you had an excellent time at one of our Trips and Tours. Please stay tuned for the next trip and tour on Events - Calendar page.

MWR Team Response: Thank you for your comment. We are glad to hear that you had an excellent time at one of our trips and tour event. Please visit our Events - Calendar page to see upcoming trips and tours.

MWR Team Response: Thank you for your response. We are glad to hear that you had an amazing time at the High Tea at Raffles. Please visit our Events - Calendar page to see upcoming trips and tours. 

MWR Team Response: Thank you for your comment. We agree that we should have our trips/tours available online. Due to the staff shortage, we have been working with our Regional NAF IT team to help us formulate an online purchase option. We hope this will be ready by October by doing some tests with our most popular tour, the shopping tour we do at minimum once a month. The shopping tour is so popular that the community gets a little upset when we don't offer or have to cancel the tour. So, the team has continued adding more locations for customers to check out all the options in places other than Singapore. In the online system, we are also looking at options for sign-ups for fitness events. We would like to offer more items through our online option. If there is an employee issue, please contact the Fleet & Family Readiness Director, Ms. Momoyo Harris. We will be addressing the program comments from the survey.


MWR TEAM Response:

Thank you for your feedback, and we do apologize for the inconvenience regarding the unavailability of Resort World Sentosa tickets during your recent visit. The S.E.A. Aquarium has temporarily closed for renovations as of 1 May 2025 and Universal Studios Singapore and the Adventure Cove Waterpark tickets are both subject to black-out dates. Unfortunately, as only a limited number of tickets are made available to us, we are not always able to sell tickets for requested dates on short notice. 
Additionally, due in part to the federal hiring freeze, we are currently understaffed but are hoping to have additional staff come onboard soon. Community Recreation is closed on Mondays, National Holidays, U.S. Federal Holidays, and at other times as necessary due to these staffing issues. We understand that limited hours of availability can make it difficult to provide the customer service level we wish to achieve and are doing our best to address these shortages. Once again, we apologize for this inconvenience. 

To make the community more aware of current ticket availability we have updated our website, posted the latest information about the temporarily closing to our social media accounts, and will address the concern in our next newsletter.