Announcement Number:
FFR19-0113
Department:
Information Technology
Location:
Singapore
Position Status:
Regular, Full Time
Salary:
USD$15.00 - USD$18.00
Areas of Consideration:
Local Commuting Area
Relocation Expenses:
n/a

JOB SUMMARY 

This position is assigned to Fleet and Family Readiness (FFR); Singapore Area Coordinator (SAC); Commander, Navy Region Japan (CNRJ); Commander, Navy Installations Command (CNIC); Singapore and supports installation Information Technology (IT) systems and projects at Singapore Area Coordinator. The primary purpose of this position is to receive helpdesk tickets, calls, emails and provide first line help desk support to users of various computers, operating systems, databases and software necessary to support program requirements of N9 Fleet & Family Readiness Programs. Applications include Management Information Systems (MIS), Point of Sale systems (POS), and other systems and programs used in support of Fleet & Family Readiness programs to include Morale, Welfare and Recreation (MWR), Navy Gateway Inns & Suites (NGIS), Child and Youth Programs (CYP), Fleet and Family Services (FFS) at the assigned location. 

 

DUTIES AND RESPONSIBILITIES 

Provides timely help desk support by responding to end user questions and problems via online helpdesk, phone, e-mail and in person. Initiates and enters work order entries accurately and completely as a Tier 1 responder. Determines source of computer problems (e.g., hardware, software, user error), assigns priority, then resolves or refers to the appropriate specialist or technician for resolution. Translates technical terms into non-technical language for users so they can better understand the issue and the solutions. Troubleshoots routine or minor software and hardware problems. Assists specialist or technicians by performing a segment of their work (e.g., installation, repair). Assists end-users with software features, applications, functionality and escalates more complex problems to the appropriate specialist or technician. Serves as designated IT representative for ONE-NET for N9 programs. Manages and routes ONE-NET requests (e.g., System Authorization Access Request-Navy (SAAR-N), Request’s for Change (RFC), Information Assurance Training). Identifies help requests that are attributable to other support agencies and refers user to the appropriate helpdesk or support department (e.g., ONE-NET, Systems Applications and Products (SAP), KRONOS). Processes employee check-out notifications and ensures program accounts are terminated or transferred upon separation from N9. Tracks Accounting and Information Management System (AIMS) Network and ONE-NET user account status, documentation and required trainings. Manages AIMS and MIS/POS system user accounts. Assists specialists with the management and patching of Unofficial Quality of Life and Business computers. Assists specialists with the development, testing and deployment of new software packages and images. Assists specialist with regional and local projects, refreshes and system upgrades. Assists with maintaining IT asset inventory. 

 

QUALIFICATIONS REQUIRED 

Skill in supporting Windows 7 and 10 as well as Mac OSX 10.9 and above in a heterogeneous environment. Knowledge of computer servers and workstations, as well as printers, fax, copy machines and phone systems. Ability to take direction well and request assistance when needed. Ability to evaluate issues and use discretion in recognizing priority issues and escalate accordingly. Ability to apply customer support principles, in order to appropriately receive, respond to, and resolve help desk calls. Ability to maintain strict confidentiality standards and successfully pass a background check to maintain a position of trust. Ability to communicate effectively both orally and in writing.

 

CONDITIONS OF EMPLOYMENT 

This is a Non-Critical Sensitive Position that requires the occupant to be able to obtain and maintain a Secret Security Clearance. 

 

Must meet Department of Defense (DoD) Directive 8140.1 and SECNAV M-5239.2 Cybersecurity Workforce Requirements for Specialty Area 41, Early/Apprentice. 

 

Requires signed Privileged Access Agreement. 

 

May be required to work overtime during emergency situations. 

 

Must be able to work varied work schedules to include evenings, weekends, and holidays. Schedule should be adjusted to avoid overtime when possible. 

 

TRAVEL 

Occasional travel of less than 10% may be required. 

 

OTHER INFORMATION 

Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable). Selectee may be required to complete a one (1) year probationary period. Participation in the Direct Deposit/Electronic Fund Transfer is required. Salary is commensurate with experience and/or education. 

 

The Department of the Navy (DON) is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MWR_Recruitment@fe.navy.mil to ensure proper consideration is given. 

 

HOW YOU WILL BE EVALUATED 

Using the qualifications of the positions, as predetermined Ranking and Rating Criteria of knowledge, skills, and abilities will be used for each application. 

 

BENEFITS 

All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan). 

 

You can review our benefits at: http://www.navymwr.org/resources/hr 

 

HOW TO APPLY 

Interested applicants can submit all required documents to: CNRJ NAF Human Resources Office, PSA Sembawang Terminal, Deptford Road, Bldg. 73-4, Second Floor, Singapore 759657. 

 

Or send via email to: MWR_RECRUITMENT@fe.navy.mil 

 

Or mail to: Commander Navy Region Japan 

NAF Human Resource Office (N941) 

PSC 473 Box 12 

FPO AP 96349-0001 

 

Please visit our webpage at https://www.navymwrsingapore.com/jobs to find a sample format and information on Military Spouse Preference. 

 

Please direct inquiries to: MWR_RECRUITMENT@fe.navy.mil 

 

REQUIRED DOCUMENTS 

− Resume or NAF Application Form 

− PCS Orders and Family Entry Approval (Military) OR Sponsor’s Letter of Employment (Civilian) 

− OF-306 Declaration for Federal Employment (This is a REQUIRED form and MUST be signed in ink and dated within the opening and closing date of this vacancy announcement) 

− Proof of Education (transcripts/copy of degree(s)/certification(s)), if applicable to position requirements 

− If claiming Veteran’s Preference, please submit a legible copy of DD-214 (page 4) 

− If you are a current federal employee, please submit your most recent Personnel Action Report (PAR) or SF-50 

 

AGENCY CONTACT INFO 

Commander Navy Region Japan 

NAF Human Resources Office (N941)

PSC 473 Box 12 

FPO AP 96349-0001 

 

Commander, Navy Installation Command 

Tel: (315) 243-5446 / 046-816-5446

Email: MWR_RECRUITMENT@fe.navy.mil 

 

WHAT TO EXPECT NEXT 

Please ensure that your application/resume contains all the information requested in the vacancy announcement. If your resume or application does not provide all the information requested on this form and in the job vacancy announcement, you may lose consideration for the job. Applications received after the closing date will not be considered. If selected for an interview, applicants can expect to be contacted 1-3 weeks after the interview with a position offer or notification of non-selection.